Telecommunications giant BT announced today that it will create 1,000 new permanent jobs at its call centres to improve the customer service it offers to customers.
It follows 13,000 back office jobs being slashed earlier this year in back-office and management roles, amounting to about 12 per cent of its workforce.
BT said the new roles were being opened to ensure the company hits its target of answering all customer calls in the UK and Ireland by the end of 2020.
Marc Allera, chief exec of BT’s Consumer business, said:
We’re continuing to invest across the UK to give our customers the best connections, service, and experiences. These new roles will provide better job security, and will mean our people can focus on putting our customers first and offer the best help and support, whether on the phone or online.
The job announcement coincides with BT announcing its final ex-dividend date.